NI: HHD Solicitors lawyer becomes ‘dementia community champion’
An apprentice solicitor at Higgins Hollywood Deazley has become a “dementia community champion” for the firm.
Naomi Woods completed training with the Alzheimer’s Society to expand her knowledge of the disease and how it can affect people.
HHD Solicitors is working towards becoming dementia-friendly by holding staff training sessions, creating sector-specific fact sheets and providing additional information for clients online.
Around 20,400 people in Northern Ireland are living with dementia, and more than a third do not have a formal diagnosis.
A spokesperson for HHD Solicitors said: “We aim to empower our staff with knowledge and awareness of dementia to make our staff more confident and aware when dealing with all clients.
“Our staff will have greater understanding of scenarios that may arise and consequently can provide improved customer service to enhance customer experiences. We are working to make changes in our firm now to be prepared for the increasing needs of our clients and staff.
“We feel it is our responsibility to ensure our clients’ rights and feelings are protected and that access to our services are not barred. We aim to be an inclusive firm and are prepared to make reasonable adjustments for our clients to enhance their experience.”