DWF rolls out AI tool following successful pilot

DWF rolls out AI tool following successful pilot

Julie Galbraith

DWF has rolled out an AI-powered productivity tool in its Belfast office and plans to make it available to all of its global offices.

The firm has embraced Copilot for Microsoft 365, which can summarise emails, generate action points and draft emails, project plans and presentations, following a pilot involving an initial cohort of 300 DWF staff.

DWF believes it is one of the first UK-headquartered legal services businesses to deploy Copilot for Microsoft 365, which it began trialling in January.

Julie Galbraith, managing partner of DWF in Belfast, said: “The introduction of Copilot in DWF’s Belfast office marks a significant milestone in our journey towards embracing innovative solutions that enhance our service delivery.

“It empowers our team to work more efficiently and effectively, ensuring that we continue to meet and exceed the evolving needs of our clients. We are excited to see the positive impact this will have on our operations and the added value it will bring to our client relationships.”

Matt Glenville, chief operating officer at DWF, said: “This is an exciting development for DWF which will help our colleagues to save time, be more productive and work more effectively.

“We believe that giving our colleagues access to Copilot as standard, whatever their career level, business area or location, will be a differentiator for us and help us to attract and retain the best.

“Fee earners will have the opportunity to focus more of their time on delivering the exceptional service our clients expect. It will help us to make further improvements in our business-as-usual activities and is the latest step forward towards realising the capabilities of AI across our business.”

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